投诉信中英文范本模板怎么写

投诉信

你是王玲，两周前你从网上订购一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。

要点如下：

①介绍购物情况；

②反映存在问题；

③提出解决方案

注意：

①词数100词左右；

②可适当增加细节，使行文连贯；

③开头结尾已给出，不计入总词；

可能用到的生词：投诉complaint n.

范文

To whom it may concern,

I am one of your customers(顾客).I ordered（订购）a set of(一套)Bookworm Series on your website two weeks ago,but I didn’t receive them until yesterday.And much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse,it is not a complete set,as I found one book missing.

I am sorry to have received www.chuaishu.com such poor service,and I believe I have every right to ask you to deal with this problem.I hope that you either return my money or deliver a new set of books to me.Besides,I’d like to be informed of the process of your dealing with my complaint.

Lookingforward to your reply.

Sincerely,

Wang Ling。